Frequently Asked Questions

Welcome to Good Talk Creations! We’re a husband-and-wife-owned small business creating handmade wooden cutting boards, bookmarks, personalized gifts, and home accessories in our Missouri shop. Find answers below about our products, personalization, ordering, shipping, and care instructions.

Cutting Boards & Wood Care

What types of wood do you use for your cutting boards?

We hand-select quality hardwoods, including walnut, hard maple, and cherry. Each offers its own natural color and grain patterns, making every board unique.

Not sure which wood is right for you? Read our Walnut vs. Maple vs. Cherry Cutting Board Guide

What is a one-piece cutting board?

Our one-piece cutting boards are made from a single, solid piece of hardwood rather than multiple strips joined together. Each board is individually shaped, sanded, and finished in our Missouri shop.

Learn more about what makes a one-piece cutting board different

Are your cutting boards food safe, and what do you use to finish them?

Yes! Our cutting boards are made for food preparation and serving. We finish them with food-safe mineral oil and our handmade Board Butter, a blend of mineral oil and beeswax.

For boards made from joined pieces of wood, we use adhesive suitable for food-contact cutting board applications.

Prefer your board without mineral oil, Board Butter, or both? Contact us  before ordering.

How do I clean and care for my wooden cutting board?

Hand wash with mild dish soap and warm water, dry promptly, and allow airflow around both sides. Never soak your board or place it in the dishwasher.

Periodically apply food-safe cutting board oil or Board Butter to condition the wood.

For detailed care and storage instructions, read our Wooden Cutting Board Care Guide.

Will my cutting board look exactly like the product photos?

Every piece of hardwood has its own grain patterns, colors, and natural characteristics. While we carefully select our lumber, no two boards will look exactly alike.

These natural variations are part of what makes your handmade cutting board unique.

Can I personalize my cutting board or add rubber feet or a juice groove?

Personalization, rubber feet, and juice grooves are available on select cutting boards.

Availability depends on the board's size, thickness, and design. If you don't see your preferred option listed, please contact us  before purchasing to discuss your request.

Additional customization charges may apply.

Bookmarks & Reading Accessories

What types of bookmarks do you offer?

We create flexible bookmarks and handmade fabric corner bookmarks in a variety of designs and patterns.

Our flexible bookmarks include a tassel unless otherwise noted, while our fabric corner bookmarks slip neatly over the corner of a page.

Individual bookmarks are packaged on a display card or in a protective sleeve, making them easy to give as gifts.

Explore our bookmark collection

Do you offer personalized bookmarks or bookmark gift sets?

We offer coordinating bookmark sets and personalization on select designs.

Available options are shown on each product listing. We also welcome inquiries about larger orders for book clubs, schools, and events.

Contact us to discuss a special request or bulk order.

Personalized Dog Bandanas

Can I personalize a dog bandana?

Yes! Our handmade scrunchie-style dog bandanas are available in a variety of fabrics, with optional embroidered personalization on eligible designs.

The elastic neck slips over your dog's head without requiring a collar attachment. Available fonts, thread colors, and placement options vary by product.

Check your selected bandana's listing for personalization details.

How do I choose the right dog bandana size?

Measure around your dog's neck where the bandana will sit, then compare your measurement with the size chart on the product page.

Allow enough room for a comfortable fit, especially if your dog has a thick or fluffy coat. If your dog's measurement falls between sizes, we recommend sizing up. If you're unsure, contact us before ordering and we'll be happy to help.

Ordering, Shipping & Returns

How long does it take to make my order?

Processing times vary by product. Our made-to-order cutting boards typically require 5–7 business days before shipping.

Please review the individual product listing for its estimated processing time.

Do you offer free shipping?

Yes! We offer free shipping on eligible U.S. orders of $35 or more.

Shipping charges for orders below that amount are calculated at checkout.

For additional information, please review our Shipping Policy 

Do you ship internationally?

We currently ship through our website to addresses within the United States. International shipping is not available through our Shopify store at this time.

Can I change or cancel my order?

If you need to make a change or cancel an order, please contact us  as soon as possible with your order number.

Because many of our products are handmade or personalized, changes and cancellations may not be possible once production has begun.

Can I return an item?

We accept returns on eligible products in accordance with our return policy.

Return eligibility may vary for personalized or made-to-order items. Please review our Return Policy  for complete details.

What should I do if my order arrives damaged or there's a problem?

Please contact us  with your order number, a description of the issue, and photographs of the item and packaging when applicable.

We'll review the situation and help determine the appropriate next steps.

Custom Orders & Wholesale

Can you create a custom or personalized gift?

We welcome custom requests for cutting boards, coasters, and other eligible products.

If you have a particular name, date, engraving, or design in mind, please send us the details. We'll review your request and let you know whether it's something we can create.

Custom work is subject to design requirements, material availability, and production time.

Do you offer wholesale or bulk pricing?

Yes! We welcome inquiries about wholesale opportunities and bulk purchases of eligible products.

Whether you're interested in carrying our bookmarks in your bookstore or ordering handmade gifts for an event, please contact us to discuss quantities, availability, pricing, and production timelines.

Wholesale and bulk pricing must be arranged before purchasing.

You can reach us at Handmade@GoodTalkCreations.com or through our Contact Information page