Return Policy

Return Policy

Thank you for shopping with us! We strive to provide the best products and customer experience. Please review our return policy below:

 

Returns on Non-Custom Items: We accept returns on most items within 15 days of purchase, provided the product is unused, in its original condition, and in the original packaging. To initiate a return, please contact us at LetsChat@goodtalkcreations.com. with your order details, and we will guide you through the process.

 

Non-Returnable Items: Custom-made or personalized items are final sale and cannot be returned or exchanged. This includes any products that have been specially created or altered to meet your specifications. Please double-check all details before completing your order.

 

Return Process:

  1. Contact us at LetsChat@goodtalkcreations.com within 15 days of receiving your non-custom item.
  2. Provide your order number and reason for return.
  3. Once approved, you will receive instructions for returning the product.
  4. Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at LetsChat@goodtalkcreations.com.

 

Thank you for understanding! We are committed to ensuring your satisfaction with all eligible purchases.

 

You can always contact us for any return question at LetsChat@goodtalkcreations.com.